As established by Act 213 of September 12, 1996 and Act 33 of June 27, 1985, the customer has the right to present a claim or objection regarding all or part of the invoice within twenty (20) days from date the invoice was sent.
First, the customer must present their claim or objection to Claro by contacting (787) 775-0000, or in writing to PO BOX 70367, San Juan, PR 00936-8367. You can also visit the website www.clarotodo.com. If you do not make the payment or have not objected within the 20-day period, Claro may suspend, disconnect, and terminate the service(s). Objection to a charge does not relieve you of payment the charges that were not objected.
If you do NOT agree with the result of the claim, you may request a review from the Telecommunications Bureau of Puerto Rico (Bureau) within a term thirty (30) calendar days, counted from the notification of the result of your claim by calling 1(866) 578-5500 / 787-722-8606 / 787-756-0804. You can also send an email to: querellasnet@jrsp.pr.gov or you can send a letter to: Bureau Complaint Division, 500 Ave. Roberto H. Todd, (Pda. 18, Santurce), San Juan, PR 00907-3941 or personally visit the Bureau offices located at 500 Ave. Roberto H. Todd, Pda. 18 in Santurce.